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Online Order Terms and Conditions

Including Shipping and Return Policies

Account Setup and Changes

Chatsworth Product (CPI) offers an online catalog for your convenience. To order from CPI's website, you will need to create an online account. A valid billing and shipping address within the contiguous United States, phone number and email address are required to process an order. You can manage most of your account information online, including user name (email address), address, password changes and account preferences by clicking on "My Profile" at the top of this page. Please see our privacy policy for information about how your account information is stored.

Online Product Availability

CPI products available for purchase online are denoted on the online catalog as Buy Now. Shipping lead times vary and are shown for each item. (Example: Usually ships in 3 days.) Please allow an additional 2-7 business days for standard ground transit time. Orders may ship from multiple locations.

Online Order Acceptance

Verification of information may be required prior to acceptance of an order. CPI reserves the right, without prior notification, to limit the order quantity on any item. Prices and availability of Buy Now products on the site are subject to change without notice. Errors will be corrected when discovered and CPI reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted).

We accept online orders shipping to a valid street address located in the contiguous United States, (excludes Alaska, Hawaii and Puerto Rico). We do not deliver to P.O. Boxes. APO/FPO addresses are not accepted.

Online Order Processing

Your order is entered into our business system automatically. You will receive an order confirmation at the email address you provided after we receive your order. If there are no credit, supply, or shipping issues, the order will be processed as soon as it is received into our business system. Orders entered outside of our online ordering hours (US - 8 a.m. to 3 p.m. (EST), Monday-Friday; excluding holidays) will be processed the next business day.

Shipping Charges

Standard Ground Delivery is included with all online orders shipping to the 48 contiguous United States (allow 2 -7 business days). Optional 3-Day Express and 2-Day Express Delivery available for an additional charge for small parcel shipments. Standard Ground Delivery is the only option for orders that require large truck delivery.

Change / Cancel Order

Our products are made to order and order processing begins immediately upon submittal therefore changes and cancellations cannot be accepted.

Tracking Shipments for Online Orders

Tracking information will be provided via email at the time of each shipment.

Credit Card Processing for Online Orders

Applicable sales tax and freight charges will be included in total charges to credit card. Your credit card will be charged when order has shipped complete.

Sales Tax

CPI will charge sales tax on all shipments to California, Florida, North Carolina and Texas at the applicable rate based on your shipping address.

Online Order Returns

If for any reason you are not satisfied with an item purchased from our online catalog, you may return the product within 30 days for a full refund. Returned product must be in new, uninstalled condition and original packaging. Shipping and handling charges are nonrefundable. To request a Return Material Authorization (RMA), contact Customer Service via email or call 1 800 834 4969. Please provide your order confirmation number when requesting RMAs. Returns without prior authorization will not be accepted. RMAs will include return instructions. Authorized returns will be accepted freight - collect. Your refund will be applied to the credit card used making the original purchase after the item has been received and inspected.

Additional Assistance

Our most popular products are available to purchase online in the United States. If you are interested in ordering something that is not currently available online, please contact our Customer Support Department at 1-800-834-4969 or by email and we will be happy to assist you.

Terms and Conditions

Chatsworth Products does not accept any deviation from our standard Terms and Conditions.