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January 2003 - New ‘Intelligent Catalog’ From CPI Boosts Productivity For Contractors and Designers

CHATSWORTH, Calif., January 13, 2003—Chatsworth Products, Inc. (CPI), a 100% employee-owned leading manufacturer of structural support systems for technology equipment, announces the debut of the Intelligent Catalog. An innovation in Web-based cabinet, rack and cable pathway product information and system configuration, the Intelligent Catalog (available at www.chatsworth.com ) gives consultants, designers and installers the ability to design and specify network infrastructure products online. 

In addition to providing in-depth product specifications, the Intelligent Catalog includes links to data sheets, installation instructions, drawings and other information resources. Additionally, the Intelligent Catalog is the first online product information and design tool with the ability to automatically suggest required or optional add-ons, ensuring the development of a complete system that includes all necessary components.

Upon using the Intelligent Catalog, pilot tests and evaluations conducted by leading distributors and cable installation companies found a 25% increase in sales productivity, a 10% increase in contract win rates and a 25% increase in add-on sales. Furthermore, product return rates declined 25% and customer support costs dropped 15%.

Utilizing a suite of tools based on industry standard technology (XML), CPI’s Intelligent Catalog was developed by eXalt Solutions of Cambridge, Mass., provider of sales chain automation software for manufacturers of complex technical products. The Catalog (which currently contains more than 12,000 products and 500,000 configuration rules) is available to all who visit the CPI Website. "We saw an opportunity to provide enhanced value to our customers by dramatically streamlining the product selection process” explains CPI president, Joseph Cabral.

Consultants, designers and installers will benefit from using the following system capabilities:
 

  • Guided selling – As an engineer or installer designs a wire closet or data center using the Intelligent Catalog, automatic alerts notify the user to include required add-ons and optional components. Pilot users estimated that this feature would increase their add-on sales by 25%. 
  • Faster training – The easy-to-access Website user interface and graphics engine allows sales and marketing personnel, in addition to designers, the ability to understand and sell new products, reducing product introduction time by 25%. 
  • Faster specification – The parametric search capabilities of the catalog enable designers and installers to find the right part quickly without having to navigate through screens of irrelevant data. In addition, drawings and other background information are instantly accessible, resulting in a 25% increase in productivity.

Collaboration is another key benefit of the system. The ability of distributors, contractors and suppliers to work simultaneously on the same spec list and drawing saves time and reduces error rates.

“The Intelligent Catalog takes the entire network infrastructure design and assembly process to a new level of productivity” explains CPI’s Cabral. "The eXalt Product Suite that powers the CPI Intelligent Catalog benefits users in ways that will fundamentally improve their business processes. We’ve only begun to learn how the Catalog's capabilities can be utilized in the marketplace.” 

About Chatsworth Products

Chatsworth Products (CPI) is a global manufacturer of IT infrastructure and industrial automation products and solutions that protect your ever-growing investment in information and communications technology. We act as your business partner and are uniquely prepared to respond to your requirements with global availability and rapid product customization, giving you a competitive advantage. With decades of experience engineering thermal, power and cable management solutions for the data center, enterprise networking and industrial enclosure markets, CPI is well positioned to provide you with unequaled application expertise, customer service and technical support, as well as a global network of industry-leading distributors. CPI’s broad offering includes: Cabinet, Containment and Industrial Enclosure Systems, Cable Management, Cable Runway and Tray, Power Management, Environmental Monitoring and Security, Grounding and Bonding, Open Rack Systems, Seismic Protection Systems, Wall-Mount Systems, and Zone Cabling and Wireless Enclosures.

CPI is listed with the General Services Administration (GSA) under Federal Supply Schedule IT 70. Products are also available through GSA Advantage and through Government Wide Acquisition Contracts (GWACs), including GSA Connections and NITAAC-ECS III (www.chatsworth.com/gov).

©2019 Chatsworth Products, Inc. All rights reserved. Chatsworth Products, Clik-Nut, CPI, CPI Passive Cooling, Secure Array, eConnect, Evolution, GlobalFrame, MegaFrame, QuadraRack, RMR, Saf-T-Grip, SeismicFrame, SlimFrame, Motive, TeraFrame and Velocity are federally registered trademarks of Chatsworth Products. EuroFrame, CUBE-iT and Simply Efficient are trademarks of Chatsworth Products. All other trademarks belong to their respective companies.

MEDIA CONTACT
Raissa Carey
Public Relations
Email: rcarey@chatsworth.com
Public Relations
Phone: 512-591-9525