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Seven Reasons Why Customers and Employees Love CPI

February 14, 2020

For nearly 30 years, the employee owners of Chatsworth Products (CPI) have endeavored to succeed in everything we do—from custom cabinet designs that address complex architectural challenges to exceptional technical support and customer service. We pride ourselves on giving customers the confidence to count on CPI to go the extra mile, ensuring your needs are met every step of the way.

Since it's Valentine's Day, we’ve compiled a short list of customers and employees who've happily shared their love for CPI products, services and people. Naturally, we're flattered, but don't say we didn't warn you if the following testimonials cause your heart to swoon. The feeling is mutual!

1.) Consistency

If there's one consistent message we hear from our customers throughout the years, it is that CPI products and services are superior in terms of design, quality and effectiveness. Case in point:

“CPI provided a unified solution where all of the cabinets matched and ensured that we were consistent to support current and future growth.”
—Joe Keena, Data Center Operations Manager for UF Health Shands Hospital

2.) Engineering Expertise

CPI’s engineering team strives to accommodate any limitation in a building’s design or equipment requirements, including unique ducting solutions, 23” EIA rails for wider equipment, special seismic bracing and much more. It's no wonder customers sing their praises.

“I can dream up anything, send it off to CPI, and they can do anything I want. Not only that, they either do what we’ve requested or come up with something better."
—Avery Aragaki, Partner at Aspen Technologies.

3.) Responsiveness

CPI’s Customer Service and Technical Support teams work tirelessly to provide customers with rapid and clear feedback as soon as possible,and that includes online chat! (Have you tried it by the way? Works like a charm!)

“I sincerely thank you all for the quick turnaround on our most recent customer build-out. When facing a demanding target date, I am extremely grateful that we have vendors (partners) ready, willing and able to adopt our client’s sense of urgency and expeditious nature of the job. Simply put, a 5-day turnaround for this setup was remarkable!”
—Rich Rogers, Data Center Manager at OneNeck® IT Solutions. 

4.) Energy Efficiency

One of CPI’s core beliefs is to provide solutions that effectively support reduced energy waste, whether it is through design, packaging or the supply chain. Talk about a love that's pure!

“With the help of Chatsworth, we were able to come up with a space that is not only energy efficient but also has less impact on the environment through reduced building materials and equipment.”
—David Simpson, Data Center Manager, Orlando Health

5.) Customization Capability

Delighting our customers is what drives us to innovate products that are being displayed in state-of-the-art data centers around the globe. Many customers need to build or retrofit their data centers in places with challenges such as complex cabling, thermal or architectural limitations. Love is tricky, but worth fighting for, that's for sure.

“Using CPI solutions, we had some ability for custom equipment when required, which helped us meet the unique needs of our facilities and customers.”
—Matt Spencer, Cologix Chief Technology Officer

6.) Global Availability

Through a large, global network of distributors, CPI customers have access to a breadth of products and solutions at a moment's notice. After all, the heart wants what it wants.

“The ability to work with [CPI] and to have the local support and guidance to help us throughout the design phase with solutions that could be directly relayed back to engineering – having that interface and support was critical, especially with the timelines we were under.”
—Bob Mobach, Practice Director of Data Center Consulting, Logicalis

7.) Employee-Owned Culture

Through an employee-owned structure, all CPI employees are also beneficial owners. Such ownership, combined with CPI's inclusive and participatory culture, motivate employees to think and act like owners, creating a strong commitment to the attainment of an ultimate and core purpose: delighting the customer. If that ain't love, we don't know what is!

“I can walk out onto the floor and see a culture thriving in diversity. There are young and not so young, different expressions of individuality, but all sharing the same risks, responsibility, accountability and rewards.”
—Sonja Bergmann, Human Resources Specialist, CPI
Posted by Raissa Carey, Technical Writer and Public Relations at 2/14/2020 11:53:15 AM
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