Chatsworth Products (CPI) has officially launched the new CPI Help Center at , marking a significant advancement in how the company delivers technical support to customers and partners.
The CPI Help Center introduces a centralized, trackable and more transparent support experience. The platform replaces traditional email-only interactions with a structured case management system that improves visibility, responsiveness and lifecycle engagement.
Support That Matches Modern Infrastructure Demands
As infrastructure environments become more complex and performance expectations continue to rise, technical support workflows must evolve accordingly. Larger data center operators increasingly expect structured case tracking, self-service options and defined response timelines.
The CPI Help Center delivers these capabilities through:
- Direct submission of technical support requests through a centralized system
- Automatic case creation and tracking
- Visibility into case status and progress
- Response from CPI’s Technical Support team within 24 hours
- Self-service resources for faster resolution
- Product registration functionality
- Opt-in access to software and firmware update notifications
This approach not only improves transparency but also strengthens post-sale engagement by providing customers with ongoing access to product updates and support history.
Supporting Enterprise and Hyperscale Expectations
Many CPI customers—particularly those operating large-scale data centers and hyperscale environments—require clear documentation, structured workflows and consistent response standards. The CPI Help Center enables users to submit and
monitor technical cases without losing visibility into progress, while ensuring that support requests are managed within a defined system.
By centralizing case management, CPI is enhancing both customer experience and internal coordination, supporting faster resolution times and improved service continuity.
The New Primary Entry Point for Technical Support
Customers and partners requiring technical assistance are encouraged to begin using as the primary entry point for product support and case management.
Over time, the CPI Help Center will serve as the standard channel for technical product inquiries, case tracking and support engagement.